Esoteric Sound's Sales and Support Information

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PLEASE NOTE: ALL DISPLAYED SHIPPING PRICES ARE FOR SHIPPING WITHIN THE USA

Esoteric Sound specializes in high performance audio equipment used for the reproduction of vintage recordings and in the restoration of such recordings. We are happy to offer basic audio guidance and, most importantly to the consumer, one stop shopping. If there are products that you don't see listed but would like us to source or manufacture, please feel free to contact us at any time.

PLACING AN ORDER

We employ no shipping cart for audio gear. Orders can be placed via email, phone, or postal mail accompanied with a certified check or money order, COD is an option. We also accept VISA/MC/DISC credit card, or PAYPAL orders.

If you want to purchase several items, it it best to call or email us and request a total. However, if you find a single item on our site and it includes a shipping charge, you can simply PAYAL the total to us and in the PAYPAL area for comments tell us what you are purchasing. It is suggested you also send us an email with your intentions. Of course, credit card orders can also be accepted.

To facilitate shipping accuracy, please provide us with this basic information:
NAME, ADDRESS, CITY, STATE, ZIP, PHONE NUMBER and/or EMAIL ADDRESS

NON USA ORDERS

Non USA Orders are welcome, but please contact us for shipping costs to your country. We normally ship via the USPS. This is safe, secure and reasonable in cost. Often the cost of EXPRESS SHIPPING is approximately the same as PRIORITY. If UPS, FEDEX, or DHL is desired, we will only ship using your account number. These agencies charge exorbitant amounts and often charge us more than they estimate.

We will provide all shipping documentation required by the USA for shipment to your country. If your country has special requirements for documentation, it is your responsibility to inform us of these documents. It is also your responsibility to negotiate with your own customs departments and to pay all required fees. We are not responsible for shipments returned by your country's postal system because they could not find you, reach you by telephone, etc., or because you refuse to pay customs duties.

To facilitate shipping accuracy, please we require the following information: NAME, STREET ADDRESS, CITY, STATE OR PROVINCE, POSTAL CODE, COUNTRY and TELEPHONE NUMBER. If possible, provide your EMAIL ADDRESS.

PAYMENT

CREDIT CARD ORDERS

You can phone in your order or send us a postal order or email order with the following information: NAME, ADDRESS, CITY, STATE, ZIP, EXP DATE, and 3-DIGIT SECURITY CODE. If using email, we suggest that for your security you provide us with your credit card details in two emails. That is, send us the credit card number in one mail, and in the second the 4 digit expiration date and the 3 digit security code from the card's back. We will only ship to the credit card "Billing Address."

PAYPAL ORDERS

PAYPAL is an Internet payment method that is quite popular and easy to use. It costs you nothing when paying. Go to www.paypal.com. After logging on, choose SEND MONEY. PAYPAL will ask to whom you wish to pay. In that case, you will should specify: EsotericTT@aol.com. If you haven't already discussed it with us, you can use PAYPAL's "NOTE" window to list ITEM, DESCRIPTION, QUANTITY, PRICE and SHIPPING COSTS. We only ship to the "PAYPAL Confirmed Address."

MONEY TRANSFERS (NOT RECOMMENDED)

If you wish to transfer money from you bank to ours, you are responsible for all fees. Our bank charges a flat $15.00 fee for all incoming bank transfers. So that will be added to the invoice. Also be aware that sometimes the sending bank charges you a fee.

Be advised that a money transfer is very unreliable because neither you or we will not know the cost till the very end. The banks are either liars or quite incompetent. They may or may not use intermediate banks even if they tell you that they do not. Additional charges can be added. In short the amount that you think you sent may shrink by the time it get's here. Then we have to request yet another transfer, and you will pay, pay, pay. Those fees are your responsibility. We must receive the full price.

NOTE: Non-USA buyers, please make sure that your bank does not use an intermediate bank. Intermediate banks will charge their cost from your transfer to us. We must receive the net amount asked for. That fee is your responsibility.

Please place orders (or submit purchase questions) in one of the following methods:

Direct Mail Esoteric Sound
1608 Hemstock Ave.
Wheaton, Illinois 60189 USA

Telephone 630-933-9801

Fax Machine 630-933-9801
(Punch '#' then '99' if you hear a recording)

E-Mail EsotericTT@aol.com

SHIPPING

USA - We normally ship domestically via FEDEX (large items) and/or USPS (smaller items).

DAMAGE: If damage occurs in shipping to foreign nations, you must promptly report the damage to your post office and obtain a damage report from them. We will not be able to replace any item if a damage report form your post office is not obtained.

Stereo Exchange - Dealer high-end audio in New York City area.
Garage A' Records - Dealer in old records and phono products.
Nauck's Vintage Records - Dealer in old records and phono products.
Audio Consultants - Dealers in audiophile home systems where satisfaction is guaranteed.
Wilshire Home Entertainment - Experts in home theater and audio systems.
Sound Approach - Audio & Home Electronic Dealer Since 1972
Spearit Sound - Audio visual home entertainment products.
Community Audio - Phenomenal sounding stereo is our specialty
Hawthorne Stereo - Audiophile products, specialists in vinyl.
Sound HiFi - Audiophile products in southwest England, also specialists in 78 rpm records.
Decibel Hifi - From down under in Sunnybank, Queensland. Australia's premier site for vinyl record
Tracer Technology - Noise reduction and CD burning software for the beginner to professional, recording supplies

Most of our products have warranties 1 year from date of purchase. Since Esoteric Sound is also a re-seller of many products, you should contact them directly. Should you have questions regarding the warranties of individual products, we will be glad to explain any such limitations should they exist. Exchanges or returns can only be arranged when all packaging is intact and in original condition.

NOTICE OF LIABILITIES TO FOREIGN PURCHASERS - While we do all in our power to see that you get a product in good operating condition, it is possible for a defect to occur. We cannot assume return shipping costs, that is your responsibility. However, we will ship you parts for repair, such as bent turntable platters, replacement motors, inoperable wall transformers, etc. all expenses paid for by ourselves. We will supply repair information. The actual replacement must be performed by the customer.

Here are some manuals, hints, and legacy information. For legacy information, please be aware of obsolete specs, prices, phone numbers and addresses. Also, included is help for old and discontinued products from the hifi past.

RETURNS